How to order from ELBIS, step by step
Step one is in front of you. Your account manager will guide the rest.
ELBIS Sp. z o.o. in Bielsko-Biała, Poland, sells wholesale to companies registered in Poland with a Polish VAT ID (NIP). The path from request to first delivery has five steps: VAT ID in the form, a call from an account manager within 1 business day, a B2B platform account within 24 hours of verification, an order with an individual price list and live stock, and finally courier delivery within Poland or collection from the warehouse at ul. Boruty-Spiechowicza 39. The first orders are paid in advance or on delivery. Companies from other countries can leave a request.
Five steps from VAT ID to delivery
Step 1: leave your Polish VAT ID in the form on the B2B page. We fetch the company name and address from the Polish VAT register; if the register returns nothing, you type the name yourself.
Step 2: an account manager calls back within 1 business day to agree on your product profile and terms. Before the account is opened, they will quote the items you ask about.
Step 3: you receive your B2B platform account within 24 hours of verification. The platform works around the clock.
Step 4: you place the order in the platform. You see your price list, stock levels from our sales system, order history, invoices and account balance. The first order is placed without any turnover commitment; the logistics minimum is agreed with your account manager.
Step 5: orders placed on a working day by early afternoon are picked the same day and handed to the courier. You can also collect the order free of charge from the warehouse in Bielsko-Biała by appointment.
Payments and documents
Prepayment or cash on delivery to start with, without applications or waiting. Deferred payment terms are opened as the cooperation develops; we may then ask for company registration documents. Invoices and the account balance are visible in the B2B platform.
If the parcel is visibly damaged, draw up a damage report with the courier on delivery; damage you only notice after unpacking should be reported to us within 7 days of delivery at the latest, keeping the packaging. Complaints go to your account manager; we confirm receipt and keep you informed about the status.
Questions about ordering
What do I need to open a wholesale account?
A Polish VAT ID (NIP) and contact details. We fetch the company name and address from the Polish VAT register. The account is free, with no subscription and no entry fee.
How long does it take to open an account?
An account manager calls back within 1 business day, and the account with an individual price list is activated within 24 hours of positive verification.
How do I pay for the first orders?
In advance or on delivery. Deferred payment terms are opened as the cooperation develops, and you learn the rules from your account manager before placing an order.
Can I collect the order in person?
Yes, free of charge, from the warehouse at ul. Boruty-Spiechowicza 39 in Bielsko-Biała, by appointment with your account manager. The office is open Monday to Friday, 8:00 to 16:00.
Can my company order if it is not registered in Poland?
Not today. Wholesale accounts are currently for companies registered in Poland. Companies from the Czech Republic and other countries can send a request in the same form; we will contact them when wholesale opens in their country.
Start with your VAT ID
Step one is in front of you. Your account manager will guide the rest.
Start with your VAT ID